Social Media


Social Media – Got it but what to do with it

This one day course looks at social media and how it works.

 Hints and tips for the key social media
How to use each most effectively
How to use them to build business
Focus on The Big 3
  • Twitter
  • Facebook
  • Linkedin 
Social Media as a part of customer Service
The Dangers in Social Media
Correct Communication
All this culminates in your own Action Plan
SOCIAL MEDIAThis one day programme looks at the key skills in social media and how to implement strategies to
improve the effectiveness or social media.OBJECTIVESAt the end of the training, delegates should be able to: Know the key principles involved in Social Media
 Understand the way social media works
 Know how to target social media at the right audience
 Recognise which social media platforms target the audience required
 Work out their objectives for social media
 Recognise what’s achievable
 What the possibilities are
 Recognise how customer loyalty is built
 Build social media to help cement customer loyalty
 recognise the use of technology in today’s environment
 Communicate effectively on social media
 Avoid common pitfalls
 Build their own action plan to take back to the work placeOVERVIEW Over view of social media and how it works
 The different types of social media and where they fit in
 The target audience for the main social media types
 How to use social media to target your message
 The etiquette involved in social media
 Linking social media into other aspects within the business
 Avoiding the pitfalls
 Focus on the big three, Twitter, facebook and Linkedin
 Hints and Tip
 Putting this all together
 Action PlansAll of the above contains activities and practical examples with full interactivity.

or more information or to book please contact 0113 345 0862


 Open Course Dates – 2017

12th October – Darlington – Full